Effective 4/1, there will be a pricing update on S. Harris Life/Style Pillows and Fabricut Furniture. Visit the Download Center to access updated pricing for pillows now.
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About Us

Fabricut Inc. Terms & Policies

Fabricut Inc. makes no guarantee or warranty, expressed or implied, as to the fitness or merchantability of its fabrics unless expressly stated. A continuing guarantee under the Textile Fiber Products Identification Act filed with the Federal Trade Commission.

Acknowledgment Of Orders

Orders shipped from stock will be invoiced the day after shipment. The invoice will serve as the official acknowledgment of the order.

Backordered items will be acknowledged separately, including an estimated delivery date.

We are not liable for delays caused by circumstances beyond our control, nor for cancellations of backordered items that were specially ordered from you.

Merchandise Return Policy

  • No merchandise will be accepted for return unless an Authorized Return Service Label (A.R.S.) has been issued. A request for an A.R.S. label must be made within 30 days of the invoice date and merchandise must be in our possession within 30 days of the date on the A.R.S. label.
  • The request for return of merchandise must include the invoice number, description, quantity and the reason for request of the return.
  • No merchandise under six (6) yards will be accepted for credit.
  • Merchandise that has been cut or special processed (Soil & Stain Repellant Finish, Acrylic Backing, Knit Backing, etc.) will not be accepted for credit unless prior approval has been given.
  • A restocking fee will be assessed for merchandise returned for reasons without fault of Fabricut Inc. Outgoing and incoming freight charges and any pickup service fees will be charged to the customer.

    RESTOCKING FEES

    Cut yardage (20%) Trimmings (20%)
    Full Bolts (15%) Wallpaper (25%)
    Full Cases (15%) Hardware (25%) or a minimum of $25

Reservations (Holds/CFAs)

We will reserve yardage for ten (10) business days for customers with an account number. Reserves with cuttings for approval requested will be held for fourteen (14) business days. We are not obliged to inform customers that a reservation has expired.

Pricing

Current pricing can be checked on www.fabricut.com. For a complete price list, please refer to your Download Center for all departments. All prices listed herein are subject to change without notice. All quotes are valid for 30 days.

Credit Terms

Fabricut Inc. offers two payment options: Proforma and Net 30 Days (upon approval).

  • Proforma (CBD): Orders require prepayment before processing or shipment.
  • Net 30 Days: Terms may be extended after review and approval of trade references.

Furniture and Custom Rugs: Payment for furniture and custom rug orders requires a 50% deposit before production begins and the remaining 50% balance prior to shipment.

Late charges will be assessed on all past-due balances. COD (Cash on Delivery) is no longer offered.

Credit cards accepted are Visa, MasterCard, Discover, and American Express. A $25 fee will be charged for any returned checks.

Shipping

Please specify your preferred shipping method on your order (e.g., UPS). If no preference is indicated, we will ship via UPS Ground by default, or some products by FedEx. Oversized shipments are subject to standard additional charges imposed by the freight carrier.

If you provide your own shipping account, our Credit department will add it to your customer information, and this will become the default shipping method for your orders.

Internet Selling

A Fabricut Inc. Customer who sells on the Internet is permitted to sell Fabricut Inc. products, including Fabricut, Stroheim, Vervain, S. Harris and Trend, through its website only to consumers residing within the local territory where the Fabricut Inc. Customer's principal place of business is located, or where they regularly perform decorating, design or installation services. Such Customers agree not to sell or offer for sale Fabricut Inc. products to fill orders that are the direct result of the efforts of another Fabricut Inc. Customer. Fabricut Inc. reserves the right to immediately terminate its relationship with anyone who promotes the sale of Fabricut Inc. products via the Internet, through on-line auctions such as eBay, or through any similar means.


Fabric and Trimmings Terms & Policies

Minimum Yardage

No orders will be accepted for less than one (1) yard per individual cut.

Cut Lengths

Your specified cut lengths are important to us. While we do not physically cut materials to your exact measurements, we use your cut lengths as a guide. This helps us account for product imperfections and allows us to utilize more than one bolt when necessary. Please be certain to include cuts on every applicable order.

Face Of Fabric or Trimmings

Before cutting and fabricating with your order, please confirm with your workroom or upholsterer the proper face of the cloth. Fabricut Inc. will not be held responsible if the incorrect side of the fabric is used as the face in application. The face of the fabric is not always outward facing on the bolt when shipped.

Pattern Repeats

Please note that all pattern repeats listed in the price list and shown on our samples are approximate and may vary slightly between bolts. Fabric is cut to the exact yardage specified in your order; we do not include additional yardage to accommodate large pattern repeats. To prevent potential shortages, we recommend ordering an additional repeat per cut if pattern matching is desired.

Dyelots

Dyelots may vary from one shipment to another. For precise color matching, cuttings for approval (CFAs) are available from current stock.

Artisan Made Fabrics

Artisan made fabrics can have variation in color and pattern. We recommend a cutting for approval (CFA) from current stock be requested.

Silks

Silk is a natural fiber. We do not guarantee silks against fading or for precise color matching, colorfastness, and durability. A cutting for approval (CFA) is recommended for color matches.

Leather Terms & Policies

Fabricut leather is priced by the square foot, sold only by the full hide. Final invoice will reflect the minimum hide size of each full hide purchased with no overage billed.

Leather shipments arrive via FedEx within 5-10 business days from payment, with a $35 flat rate shipment fee.

Leather is a natural product and may have variances. A cutting for approval (CFA) is available on special request for a $25 non-refundable fee.

Orders must be inspected to confirm quality and quantity within 5-10 days upon receipt. Defects must be reported within this timeframe and before cuts and/or fabrications have been made. Claims will not be honored outside of this timeframe

Upon unrolling your leather hide, some wrinkles and stretch marks are normal to find and are not considered defects. Small holes towards the edge of the hide are factored into the unusable area of each hide and are not considered a defect. When applied to furniture or any other upholstered piece, the wrinkles pull out and become nearly invisible. Leather is a raw material – stretch marks are part of its inherent beauty and distinctive character.

Wallcovering Terms & Policies

To Order

Fabricut Inc. wallcoverings are priced by the yard and sold by the roll, panel, or yard. Refer to the specific wallcovering for actual dimensions and have a contractor estimate the number of yards required based on this information.

Hanging Instructions

We have many types of wallcoverings and a multitude of suppliers. Each wallcovering shipment includes the unique hanging instructions for that pattern. Hanging instructions can be sent in advance as needed.

We do not provide cuttings for approval (CFAs) on wallcovering. Be certain all rolls are the same pattern and run number before cutting. Carefully examine your order for design, color, quantity or imperfections. All material should be in your possession prior to cutting wallpaper. All wall surfaces should be clean, dry and smooth.

If the paper is untrimmed, the installer will have to cut it before hanging. All wallcoverings will have specifications advising if the paper is trimmed or untrimmed.

Please read the hanging instructions inside the roll of wallcovering to make sure you have the correct primer, adhesive and procedure for the specific item you are hanging.

Seams

Most wallcoverings will show seams, but the distinction varies by type. Wallcoverings with the most distinctive seams will typically be Grasscloths and Natural wallcoverings, Vinyl Grasscloth, and Deeply Embossed Vinyl’s.

Grasscloth Wallcovering

Grasscloth is handcrafted of natural materials. Weave imperfections and subtle shade differences may occur among the rolls and are inherent to the product. Prior to installing, examine each roll carefully and select the most similar rolls for each wall. Care must be taken not to over wet the grasscloth. Do not let adhesive get on the decorative surface of the wallcovering.

Coordinates

Wallpapers with coordinating fabrics may show variations in scale and color tones because of different production mediums and design variations and they may not always match exactly. It is important to have wallpaper and fabric in hand before any work is done. No claims will be recognized on wallcovering or fabric that has been processed in any way by the purchaser.

Warranty and Claims

The highest quality workmanship is employed in the wallcovering production, but the final inspection and approval are the responsibility of the customer.

We are not responsible for labor costs incurred in hanging incorrect or imperfect material. Claims against wallcovering will not be accepted after cutting or hanging.

Color changes (hot spots) or discolorations due to un-neutralized plaster, additional paste, improper wall preparations or papering over old wallcoverings are not covered in the warranty.

Please note that all pattern repeats listed in the price list and shown on our samples are approximate and may vary slightly between rolls. We do not include additional yardage to accommodate large pattern repeats. To prevent potential shortages, we recommend ordering an extra roll if pattern matching is desired.

Return Policy

Full, uncut bolts of wallcovering in unopened factory wrappers returned without fault to vendor will be subject to a 25% service fee. No returns after 30 days. Returns must be made only with authorization.

Hardware General Terms, Conditions and Product Information

Ordering Guidelines

Orders may be received via email or fax. Verbal orders will not be accepted. Incomplete information will delay order processing and shipping.

Fabricut Hardware Customer Service
PHONE: (800) 763-1348
FAX: (918) 392-6085
EMAIL: [email protected]
WEBSITE: www.fabricut.com

Lead Times & Rush Orders

Lead Time: Lead time varies by hardware brand. Custom orders require approximately 3-5 weeks for production time. This does not include shipping time.

Rush Orders: Rush orders may be available upon request and must be approved by Fabricut. Additional charges may be included on a “per order” basis. Rush orders are not available for arch poles, bay windows, custom brackets and custom bent or mitered returns. If an order is received after 12:00 C.S.T, the next business day will count as the first day of production.

Please note that rush orders are not always available due to the nature of scheduling in a strictly custom manufacturing environment. Processing time for a rush order is in business days, (excluding holidays) not calendar days.

Payment

Payment terms are Net 30 or Proforma (CBD). Credit cards accepted are Visa, MasterCard, Discover, and American Express. A $25 fee will be charged for any returned checks.

Prices & Shipping

Prices are subject to change without notice. Typographical errors are subject to correction. Prices do not include shipping, handling and special processing charges, which are additional charges.

Orders that contain a Li-Ion battery will be charged a $25 shipping charge.

Orders ship UPS Ground and oversized shipments will receive UPS’s standard additional charge. Expedited UPS delivery is available at an additional charge. Truck shipments are available on some orders.

An additional surcharge over commercial rate will be billed for residential delivery.

Cancellations & Returns

All items are considered “custom.” No changes or cancellations will be accepted later than 24 hours after an order is confirmed. All returns must be authorized by Fabricut hardware customer service department, and are authorized at our discretion, given the circumstance and nature of each custom order.

Full credit will be given in the event of our error. In the event of a customer error, a credit less 40% restocking fee and freight cost will be given. There is a minimum $25 restocking charge. We will not accept returns on poles that have been cut. Fabricut will not be held responsible for return shipping costs for any orders returned without authorization.

Damaged Goods

It is recommended that you inspect your entire order upon delivery. Any claim for damaged merchandise must be made with the shipping company within 15 days of receipt. No claims after 15 days will be accepted. If your order is damaged in shipping, carriers require that all packing materials be kept in order for a representative to inspect the goods. Our policy is that we replace damaged product(s) per the original order.

If shipping through a 3rd party, the distributor is responsible for claiming damages and the remakes will be at charge.

Installation

Molly bolts and anchors are recommended for all installations, but they are not included. Support brackets are recommended every 3-4 feet (3 feet for acrylic poles). An experienced professional installer will be able to determine where support is necessary. It is strongly recommended that experienced professional installers are used for your installation.

Installation Hardware

Installation hardware such as screws, molly bolts, etc., are NOT included with orders.

Product Information

As these are handmade pieces, variation from photographs, samples and prior orders may occur. It is recommended that orders for a single room be placed at the same time for dye lots to match.

Wood items may vary slightly in size due to the nature of the materials and production process.

NOTES WHEN ORDERING HARDWARE

Finishes

All finishes are produced by hand. Dye lots will vary.

There are no specific repeats or “patterns” to any finish. Coverage will vary from piece to piece, order to order. There may be heavier or lighter coverage on each piece and throughout a single piece. This is the “nature” of the technique and finish.

Custom Finish: Beyond our standard finishes, we can match any finish, fabric swatch, wood trim, or paint color specified from your favorite paint company. A finish sample or paint color, sheen level and manufacture must be provided by the customer. Finishes are matched up to 95% accuracy. A strike-off sample is available upon request for $70 per finish. Lead time begins upon approval of strike-off. If the finish is approved, ½ of strike-off fee will be rebated on order.

Custom finish fee is 10% of order value, with a minimum of $100 per order for single color. Multicolor finish fee is by quote only.

Sample Chip Finishes:

Hardware sample chips are a representation of the finish. Due to the nature of the materials and the hand painted technique, acceptable variations will occur from sample chip to sample chip. These same acceptable variations can occur from sample chip to actual finished product.

Poles

Ordering: Poles can be cut to your required length (except Quick Ship Sets), but we do not save or ship the fall off. No returns accepted on any poles that have been cut.

Splicing/Joining: If you intend to splice/join poles together for extended lengths, you must specify this on your order so that they are finished and drilled for the proper application. Splicing screws or connectors will be included ONLY if you specify this application. Additional brackets will be required to support the expanse and the splicing joint.

Packaging Fee

A pole packaging fee of $15 (net) will apply to any order that has a pole.

Traverse systems up to 16’ will incur a $15 (net) packaging fee, over 16’ will incur a $25 (net) packaging fee per order. Motorized traverse systems will incur a $25.00 (net) packaging fee per order.

All orders with arched poles will incur a $25 (net) packaging fee per order.

Acrylic Poles

We strongly recommend that acrylic poles be cut by Fabricut.

Should you choose to cut down the Acrylic Pole yourself, please note that the blade will need to be cooled down when cutting the pole as it can become very hot and subsequently melt or mar the pole.

No returns or cancellations accepted on any poles that have been cut.

Splicing/Joining: A pilot hole must be made in the pole before screwing the bracket to the pole. Your installer should use a clean and sharp 3 mm drill bit that is appropriate for acrylic.

A bracket is required at the joint.

Easy Glide Tape should not be applied to the acrylic poles. The rings have a silicone strop around the inner circumference of the ring to ease the gliding of the rings on the poles.

Easy Glide Tape

Easy Glide Tape can be ordered with every wood or metal pole at NO charge. Easy Glide Tape should not be applied to acrylic poles, as it may be visible through the pole and will not be included in orders for acrylic poles. Easy Glide Tape provides a slick surface for drapery rings to easily glide over a drapery pole.

Brackets

Use a support bracket for any pole in excess of 4 feet. We do not guarantee against sagging caused by unsupported spans over 4 feet (3 feet for acrylic poles).

Rings

A typical installation calls for 3-4 rings per pole foot length. Consult your design professional for your specific project requirements.

For poles requiring passing brackets and rings, the 2 rings positioned on the ends of the poles between the bracket and finial must be standard rings and not passing to prevent the ring from sliding over the end brackets.

Finished Products Terms & Policies

Fabricut Inc. Finished Products is a focused program featuring the most popular styles of soft window treatments paired with our large selection of decorative fabrics, trimmings, and drapery hardware.

Ordering Guidelines

Orders may be received via email, fax or internet. Order forms must be downloaded online in the Finished Products Download Center at www.fabricut.com. Once an order is reviewed and processed, it will be added to our production schedule. Detailed acknowledgements are emailed within 1-2 business days of receipt.

Once fabric is received, we will provide an estimated ship date (ESD) to the email on file. All ESDs are approximate and subject to change. We do not recommend scheduling installation until you receive your shipping confirmation. For orders with insufficient stock, we will send a notice to the email on file.

For current lead times, please contact the Finished Products Customer Service team. Fabricut WILL NOT be responsible for expediting Finished Product orders due to backordered fabrics or delayed payments.

NOTE: Please be cautious when sending in orders and do not duplicate. Duplicate orders will be charged to the designer.

Payment

Order lead times begin after the order is released from our Credit department and COM fabric has been received, if applicable. Payment terms are Net 30 or Proforma (CBD). Proforma orders must be paid in full before orders are processed.

Credit cards accepted are Visa, MasterCard, Discover, and American Express. A $25 fee will be charged for any returned checks.

Fabric Considerations

Dyelots vary from shipment to shipment. We recommend a CFA (cutting for approval) if a dye lot match is required.

Natural fibers such as linen, wool and cotton are sensitive to fluctuations in temperature after handling and may be subject to expansion or contraction under certain conditions. Fabricut will not be responsible should this situation occur. Sufficient fabric allowances should be made for hems for later adjustments, should it become necessary. Allow for stretching when measuring lengths and allow at least 1” tolerance for stretching.

Fabrics such as plaids, checks and horizontal stripes may be bowed or biased. These are not recommended for seamed products or pleated roman shades.

When ordering cut yardage to match a Finished Products order, place request in the Note section or contact Finished Products Customer Service.

Claims

Claims must be submitted within 30 days of receipt of product. A detailed claim form and pictures must be submitted for review before the claim can be processed. Claim forms can be found in the Finished Products Download Center.

We reserve the right to repair rather than replace items, as repair is always the first remedy unless otherwise specified by Fabricut.

Packing & Shipping

Draperies are fan-folded, encased in plastic, labeled and packed in a custom designed box.

Roman Shades, Valances and Cornices are labeled, brackets enclosed, and the treatment is encased in plastic and packed in a custom designed box.

Sidemark/Room and Purchase Order Number are the only lines that print on the exterior label of packages.

Shipping rates are a flat rate fee – see www.fabricut.com for details. In the event of damage in shipment, refuse the shipment and contact us immediately.

Guarantee

Fabricut Inc. warrants that its Finished Products properly installed in a residential dwelling will be free of defects in components and workmanship for as long as the original purchaser owns the product. However, the following are not covered:

  • Fabric fading and normal environmental factors
  • Pull cord wear
  • Abuse and misuse
  • Incidental or consequential damages on returned freight or service calls
  • Improper installation or over-steaming product

Changes & Cancellation Fees

If fabric has not been cut or shipped: no charge

After fabric ships but is not cut: 20%.

If fabric has been shipped, cut for fabrication, or is in production: NO CANCELLATIONS ALLOWED.

COM (Customer’s Own Materials) Order Procedures

Complete a COM Identification Form. A copy of this form can be found in your Fabricut Finished Product Window Binder or online. To download the form online, please log in to your Account > Download Center > Finished Products Downloads.

Forward the completed form to the fabric supplier/vendor with instructions to include this form when they ship your COM fabrics. If you are shipping your COM fabric(s), you are responsible for including the completed form.

Fabric(s) must arrive rolled on a tube with the fact and the correct direction (up/down) of the fabric(s) identified. Folded or previously worked fabric(s) are not accepted.

All COM fabric(s) must be shipped to:

Fabricut Finished Products
1705 Waukegan Road
Waukegan, IL 60085

Please refer to the Product Recommendations sheet in Finished Product downloads for additional information regarding fabric and trimming recommendations. If your fabric(s) is shipped directly from the supplier/vendor, please ask the supplier to follow the same guidelines outlined above. Failure to follow these procedures may result in delays and additional processing charges.

COM Order Guidelines

Drapery weight materials are best for Drapery, Shades and Top Treatments. Avoid vinyl and backed upholstery weights for these types of treatments. We will not accept sheets or previously worked fabrics.

Return of Excess COM yardage over 1 yard may be requested at the time your order is entered. Shipping fees will apply.

Reference FP Quote or Order History for the required COM yardage needed per unit at www.fabricut.com/finished-products.

Fabricut is not responsible for flaws or dyelots on COM fabrics. There will be a $4 per yard retail surcharge for handling and inspecting your COM fabric. We will waive this charge if a Fabricut Inc. fabric is used (Fabricut, Trend, S. Harris, Stroheim or Vervain).

Please note that the following COM errors may result in a $35 processing fee:

  • Fabric that arrives without proper identification
  • Sending less than the required quantity of fabric
  • Non-sheer fabrics not rolled on a tube and requiring ironing

Furniture Terms & Policies

Order Guidelines and Acknowledgement

All orders are subject to Fabricut Inc.’s approval before the order is accepted and entered. Fabricut Inc. acknowledges all accepted orders in writing only. The order acknowledgment is the final expression of agreement between the customer and Fabricut Inc. An order can be modified only by written change or reconfirmation prior to fabric shipping. For current lead times, please contact Fabricut Furniture Customer Service at [email protected] or call (833) 662-7043.

Payment

A 50% deposit is required on all Fabricut Furniture orders, with the balance due in full before shipment. Furniture items will be held for 30 days after receipt of Fabricut Inc.’s final invoice and then may be subject to forfeiture or storage fees of $50 per week.

Pricing

Pricing is subject to change without notice. All prices are in U.S. dollars. For most current pricing, visit www.fabricut.com/furniture or call (833) 662-7043.

Order Changes/Cancellations

Prior to fabric being shipped, a complete cancellation may be placed with a full return of the deposit to the customer.

After shipping, but prior to cutting in the workroom, a cancellation may be placed with forfeiture of 25% of the total order amount as a restocking fee.

After fabric has been cut, orders cannot be changed or canceled.

Fabric Usage and Specifications

Fabricut Inc. reserves the right to make modifications in design, construction, materials, and dimensions, or to discontinue products. All dimensions are subject to slight variations within industry standards. All terms, conditions, and disclaimers including but not limited to Fabricut Inc. fabrics, trimmings, and online retailers extend to Fabricut Furniture.

Outside of Fabricut Frame fabrics, Fabricut Inc. (Fabricut, Trend, S. Harris, Stroheim or Vervain) fabrics are available for use on Fabricut Furniture. Fabrics not suitable for upholstery will not be guaranteed for appearance or durability.

Fabric Disclaimer

Fabricut maintains that its fabrics are of the highest quality, but determination of suitability is at the sole discretion of the customer, and the warranty does not apply to fabric fading, abuse and misuse, incidental or consequential damages, or fabric pilling.

Pilling does not affect the durability or strength of a fabric. Pilling is created by loose fibers that move to the surface of a fabric, where friction causes them to twist into small balls. It is not considered a fabric defect or fault. It is easily removed using a fabric shaver. Pilling may re-occur but will diminish and eventually cease.

Special Processing

Special processing may be available on fabrics used for furniture. There are upcharges for this depending on the treatment, and it should be noted that this processing will increase production time by a variable amount. For more information, please contact the Furniture Customer Service team at [email protected] or call (833) 662-7043.

COM (Customer’s Own Material) Order Guidelines

The customer is responsible for determining the suitability of COM for upholstery use or if special handling, such as cotton or knit backing, seam taping for hand-woven fabrics, or other special details are required. Fabricut Inc. will not be responsible for the performance of COM even if special handling instructions are followed. Fabricut Inc. reserves the right to reject any covering which, in its opinion, is unsuitable for upholstery purposes.

Special instructions for handling materials (i.e., direction of fabric application, patterns, direction of stripes, and correct face of reversible fabric) must be submitted to Fabricut Inc. by the customer in writing before COM is delivered. Fabricut Inc. will not be responsible for errors caused by missing COM information or improperly marked or untagged COM.

Listed yardage requirements for cover material set forth in Fabricut Inc.’s price list are based on 54” wide fabric. Additional yardage may be required if a pattern requires matching. All yardage requirements are to be considered approximate.

All COM fabrics must be received to yardage specifications, uncut. We will not accept previously cut fabrics.

Only excess COM of over 1 yard will be returned to the customer upon request. Shipping fees will apply.

Please note that the following COM errors may result in a $35 processing fee:

  • Fabric that arrives without proper identification
  • Sending less than the required quantity of fabric
  • Fabrics not rolled on a tube and requiring ironing

Standard Packaging

All furniture pieces are packed to industry standard requirements.

Shipping Disclosures

Delivery dates and lead times are estimates only, based on production schedule at the time of the order, and are subject to change without prior notice. Production cannot begin and lead times cannot be calculated until the acceptance of the order by Fabricut Inc., which includes receipt of required deposit and receipt of COM fabric when applicable.

Acceptance of buyer goods constitutes a waiver by buyer of claims for damages on account of delay in delivery. Fabricut retains the right to additional time for performance of order fulfillment as necessary.

Fabricut is not responsible for delivery delays beyond our control.

If an order contains any items on backorder or delayed in production, customers have the option to request consolidation of their complete order based on the last piece completed, or to ship portions of orders “as ready” at an additional freight cost

Fabricut Inc. accepts no responsibility or liability where conditions and limitations do not permit final delivery of items. In all cases, it is the customer’s responsibility to determine that the size of completed furniture can be accepted by entry doorways, stairwells, hallways, elevators, etc.

If an order is not shipped on or by the scheduled ship date due to customer delay, a $50.00 fee will be incurred per week after scheduled ship date.

Delivery

Fabricut Inc. offers delivery across the 48 continuous states with three levels of service – Business to Business (B2B), White Glove, and White Glove Liftgate/Threshold. Please contact the Fabricut Furniture Customer Service team for more information via [email protected] or call (833) 662-7043.

Guarantee

Fabricut Inc. warrants that its furniture, properly treated in a residential dwelling, will be free of defects for as long as the original purchaser owns the product. This lifetime warranty on Fabricut Furniture frames does not apply to:

  • Abuse and misuse
  • Incidental or consequential damages

All determination of suitability of additions such as nailheads, decorative trimmings, etc. is at the sole discretion of the customer.

Our limited lifetime warranty on cushions is good for 5 years under normal residential use with the original owner.

California TB 117-2013 Disclosure

Fabricut Furniture frames, foam, and batting pass all applicable requirements for CAL TB 117-2013, but the suitability of the fabric is still in the hands of the customer. The batting covers the upholstered pieces and acts as a barrier against untested COM and will allow our pieces to pass CAL TB 117-2013 standards.

California Prop 65 Disclosure

While we have done extensive research to ensure our manufacturing partners and materials are of the highest quality, we are unable to guarantee every component of Fabricut Furniture passes California Prop 65 standards. Therefore, we are obligated to disclose that some materials used in Fabricut Furniture may cause cancer. For further details, contact Customer Service.

Claims & Returns

Customers should carefully inspect all items related to furniture orders at the time of delivery and note any obvious damage on the delivery receipt. The consignee must file all damage claims with the delivering carrier. Fabricut Inc. is not responsible for any freight related claims, but will assist the purchaser, if required.

All claims against Fabricut Inc., with respect to delivered merchandise, including defects, shortages, and errors, must be made in writing to [email protected] within 10 days after receipt of the merchandise. Failure to make any claim within the 10 day period constitutes acceptance of the merchandise and a waiver of any such defects, shortages, errors, or other claims. Any claims must be accompanied by photographs and detailed description of defects or damage.

In most cases, if repair is needed, we will schedule a pick up and return to our manufacturing facility for repairs, then ship back to the original receiving address. No claims for repair or servicing of merchandise will be honored unless Fabricut Inc. has specifically given approval in writing.

Seeing as all orders are custom, all orders placed are final.

Returns of merchandise related to claims will not be accepted without an approved Return Authorization and may be subject to a restocking fee.

No merchandise can be returned to Fabricut Inc. without its written consent. Unauthorized returns will be re-shipped to the location of the origin of the freight collected.

Rugs Terms & Policies

Order Process

To place an order for any standard rug size, visit our website at www.fabricut.com/rugs, email [email protected], or call the customer service team at (833) 662-7043. You may also contact your local showroom or sales representative.

Custom Sizes

Each rug can be customized to your desired size in a square or rectangle format. Delivery times vary based on the pattern, quality, and size of the rug. Custom sizes are handmade and/or hand cut, so there may be size variations of 1-3” more or less than the custom size ordered. For further information, please contact our Furniture and Rug Customer Service team or visit our website.

Payment

A 50% deposit will be required on custom rugs that are made to order, and flat rate shipping will not apply on any custom size rug. The remaining balance will be due in full in order for the rug to ship out upon completion.

Rug Pads

For additional longevity, we recommend pairing your Fabricut rug with a rug pad. They are pre-trimmed to fit 6’x9’, 8’x10’, 9’x12’, and 10’x14’ rugs. Custom sizes are available – pads over 12 feet will have to be shipped in 2 pieces. Rug pads may require trimming to ensure a perfect fit for your rug.

Shipping

We offer flat rate 3-5 business day shipping on all of our in-stock rugs and rug pads. The flat rate will apply to each individual rug and/or rug pad ordered. Some rug pads may ship folded. All rugs will ship rolled and never folded, so larger rug sizes will require a freight truck delivery due to size and weight.

Flat rate shipping will not apply on custom size rugs. Fees will vary depending on the custom rug size. For clarification on pricing or additional information, please contact our Furniture and Rug Customer Service team at [email protected].

Claims & Returns

Our rugs are artisan made; some natural variation of color and texture may occur. Custom rug orders are non-refundable. Claims on stocked rugs will not be accepted without an approved Return Authorization and may be subject to a 20% restocking fee.